RETURNS

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We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

 - All Custom Shadowbox Art Pieces

    These pieces are hand crafted and are non returnable / refundable. Placing an order for these items are final sale transactions. 

Damaged upon Arrival: 

If your package is damaged upon arrival please notify the shipping company immediately to file a claim off loss. If you purchased Route Protection with your shipment then you may file a Route Claim to a replacement or refund. 

Need help with a claim?, Email us info@lvcidart.com or chat with us on the homepage of the website. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you must contact us at info@lvcidart.com. Please note that returns will need to be sent to the following address after approval:

765 Long Island Ave, Unit 12, Medford, NY, 11763, United States

If your return is accepted, you can then send your package back in the same condition . Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

You can always contact us for any return questions at info@lvcidart.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3 day cooling off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@lvcidart.com.